Core values

Safety & Environment

We are committed to providing a safe and sustainable working environment for everybody.

• Complies with the company’s policies and procedures in respect to physical, psychological and emotional safety.
• Is pro-active in reporting safety hazards, including harassing or bullying behaviour, to management.
• Actively supports safety and environmental improvements.
• Demonstrates a thorough knowledge of workplace safety and environment policies and instructions, proportional to their role.

Integrity & Accountability

We treat people with integrity and respect.  In return we expect accountability in our people’s actions and the consequences of their actions on the business.

• Has high energy, leads by example and empowers others to deliver outstanding results, and ensures they are recognized for their contribution.
• Demonstrates high business ethics and makes ethical decisions taking into account the Company’s interest ahead of their own.
• Is fair and honest when dealing with all people and respects individual cultural diversity.
• Abides by the Company’s Code of Conduct, and consults their manager when unsure of the integrity of a situation, including potential conflicts of interests.
• Accepts full responsibility for achieving results, shows dependability and strives to achieve the Company’s goals whilst accepting and learning from mistakes.
• Ensures their presentation and behaviour reflects positively on the Company and themselves and is perceived as a role model.

Teamwork

We encourage involvement of our people through teamwork.

• Maintains effective relationships within the team, actively supporting their team’s leader and shares their individual skills, knowledge and talents whilst collaborating with other team members to achieve best outcomes.
• Encourages team spirit through behavioural interactions including giving recognition and support to others in the group.

Customer Focus

We strive for customer focus through understanding our customer needs and offering solutions to our customers in a pro-active manner.

• Identifies and takes active steps to determine and meet the needs of both internal and external customers, through developing positive relationships and continuously improving service.
• Leverages networks to deliver results for the customer (internal and external).

Quality

We strive to achieve quality in all aspects of our offering.

• Focuses on customer service expectations in work outputs through compliance with the Company’s Quality Management Framework.
• Demonstrates the use of appropriate skills and applies necessary knowledge to get the job done.
• Understands the impact of non-conformance and shows commitment to improving quality by meeting work standards and performing the task right, first time.

Continuous Improvement & Learning

We are proud of our achievements, but continuously strive to improve the way we do things as a learning organization.

• Actively contributes ideas to support changes to the effectiveness and efficiency of the business.
• Takes responsibility for their own learning and development, shows courage and perseverance and displays a willingness to move beyond 'comfort zones'.
• Knowledge of core requirements of position and initiative demonstrated to understand how their role contributes to the value chain.
• Thinks outside the square and seeks best practices.
• Understands own strengths and limitations but has the confidence to push beyond the barriers.

Breaking Down Barriers to Success

Communication, teamwork and testing our assumptions are the key ingredients in breaking down the barriers to our collective success.

• Is passionate, displays energy and inspires others to transform new ideas into success.
• Strives for excellence.
• Encourages innovation and the taking of calculated risks.
• Contributes to social interaction within the workplace which promotes harmony and satisfaction.
• Co-operates, shares information and develops positive relationships with employees outside of their department in fulfilling the Company’s goals.
• Actively seeks and provides feedback from various levels of work colleagues.
• Evaluates risk, consequences and interests of stakeholders and prioritises decisions based on Company goals.
• Focuses on problem resolution rather than blaming.
• Effectively communicates ideas, thoughts and information by clear, concise and professional written and verbal expression.
• Actively supports cultural change and is receptive to change as a means of improving overall business performance.